Proactive Managed IT Services: Streamlining Your Business Technology

Managed IT Services

At Office Automation Technologies (OATI), we help small to medium-sized businesses (SMBs) strategically outsource their IT operations for greater efficiency, security, and cost savings.

We begin by assessing your current IT infrastructure—including hardware and software—so we can seamlessly integrate with your existing systems. When needed, we also provide additional equipment, licensing, or software at competitive prices, thanks to our direct partnerships with leading manufacturers like Lenovo, HP, Microsoft, Dell and others.

We operate on a flat fee basis per user, billed monthly. Most importantly, the specifics of our services are clearly outlined within a transparent service contract. This means no hidden costs or nickel-and-diming. Instead, expect straightforward solutions at a constant rate, meaning you know exactly what to expect. In addition to day-to-day support, we also offer solutions for larger projects, such as server builds or cloud migrations. Ultimately, we are ready to help your business with a wide range of IT related services.

Our Approach

The OATI team will monitor, manage and assess your IT performance 24/7. This allows us to fix problems before they ever impact your business. We utilize a world-class service platform that alerts us when there are potential network and system vulnerabilities. Then, our trusted, experienced, and professional team responds quickly and efficiently to any issues that may arise.

Partnering with OATI for proactive managed services offers many benefits:

• Gain peace of mind with comprehensive IT support, and protect your IT infrastructure investments.
• Access broad technical skills. Our systems and processes are state-of-the-art.
• Get predictable, fixed-cost technology support with options that are tailored for your business.
• Minimizes business risks, and avoid lost productivity and unnecessary expenses.
• Preventive IT maintenance, backups, and updates happen on time.
• Access onsite support whenever it’s needed.

Key Terms & Definitions

To help clarify some of the industry language, here are a few key terms and definitions we frequently refer to:

• Agent: Software enabling the MSP to remotely gather system health, monitor performance, and securely manage updates and issue resolution.
• Business Continuity and Disaster Recovery (BCDR): A comprehensive strategy combining data backup and recovery. It ensures critical functions remain operational and are quickly restored after disruptions like data loss or major outages.
• Break/Fix: An outdated IT service model where support is provided on an as-needed basis for repairs or specific issues. Clients are billed hourly or per service after work is completed, leading to unpredictable costs and reactive solutions.
• Fully Managed IT Services: A comprehensive IT service model where the MSP takes full responsibility for managing an organization’s IT infrastructure, security, and support. This often includes monitoring, maintenance, and issue resolution, providing the benefits of an in-house IT department without the overhead.
• Help Desk: A support service allowing your team to contact us for IT issues like email problems, password resets, and computer errors. Available 24/7 via call or email, our Help Desk team emphasizes fast, responsive support to keep your business running smoothly.
• Information as a Service (IaaS): A cloud-based service providing your core infrastructure (virtual servers, storage, networking) over the internet. You can run your own applications and systems on this flexible, scalable foundation without investing in physical hardware.
• In House: Managing IT operations internally by hiring dedicated employees. While offering direct control, this approach is often costly for SMBs. This is due to financial implications and difficulty retaining diverse IT expertise for full support.
• Remote Monitoring and Management (RMM): A software platform utilized by MSPs to remotely monitor, manage, and deploy solutions across client servers and workstations.

How We Can Help

In summary, Office Automation Technologies, is your proactive partner. Through this partnership, we keep your IT infrastructure robust and reliable. We ensure your systems are secure, and available, allowing you to focus on what you do best – growing your business.

Have any questions or would like to learn more?